Booking Terms & Conditions

Pay the Deposit

If you have not booked on line using a credit/debit card then we will require a deposit of £20.00 per room to secure a booking. This can be made by PayPal using the Deposit button below. Please do not pay the deposit until you have received confirmation of your booking from ourselves.  We would be grateful if you could please pay the deposit within 5 days of receiving the confirmation.  If you don’t have a PayPal account but do have a debit or credit card then the PayPal method can still be used.  When paying, please enter your booking reference number in the ‘Instructions from Buyer’ field.  

Please note our rooms are for a maximum of 2 people only, we can not accommodate extra adults, children or babies in our rooms due to health and safety and fire regulations.






Pay In Full/Pay Balance

If you would prefer to pay in full for your stay with us at the time of booking you can select the Balance button below.  When paying, please enter your booking reference number in the Instructions from Buyer field.  

 




Cancellation Policy

  • If you need to cancel your holiday more than 7 days before the date of your booking, any deposit/full payment paid will be refunded less any PayPal/Card charges.
  • If the booking is cancelled  7 days or less before arrival then a charge equal to the full booking amount will be made.
  • If after arrival you need to shorten your length of stay then a charge equal to the full booking amount will be made.
  • In the case of a no-show, then a charge equal to the full booking amount will be made.
  • Cancellations must be made in writing to ghfernvilla@gmail.com.  Please do not consider your booking cancelled until you receive a confirmation from ourselves.   

Payment on arrival/departure

We accept payment by Sterling cash, Visa and Mastercard Credit and Debit cards and American Express.  Sorry we do not accept cheques.

Checking In/Out

Check in time is normally between 4.00pm and 9.30pm, this allows us time to clean the rooms as well as run any errands.  If you would like to check in earlier than this please let us know in advance and we will advise if this is possible.  Please be aware that if you arrive early without prior notification we may be out.

Check out time is by 10.30am.  You are welcome, however, to leave your bags with us if for example you are travelling by public transport and  you want to go out for a walk.

Special Diets

If you have any special dietary requirements please let us know at time of booking. Some items can be bought in the local shop otherwise we will need to pick them up if shopping in Oban or Fort William.

Children/Babies

Please send us an email with your details and we will advise if we have suitable availability.

Pets

We are sorry but we are unable to accept visiting pets.

Smoking

Fern Villa operates a non-smoking policy, this includes the use of e-cigarettes.

Travel Tip

If you are only staying one night in a Guest House, why not use an overnight bag which will save you from lugging your big cases in and out each day.

Baggage Transfer Service

If you are using a baggage transfer service, for example if you are walking the West Highland Way, please could you let us know in advance so that we know to expect a drop off/pick up and we can then ensure someone is in for the handover of the bags.

Parking

We have enough parking for 1 vehicle per room.  There are 4 spaces opposite the house and 1 to the side of the house.

WiFi

We offer free WiFi.

Accessibility

Our Guest House is not suitable for people with mobility difficulties.

Assistance dogs are welcome along with their family.